Strategisk kundeansvarlig
Core
Strategic account manager responsible for developing key service customers, understanding long-term needs, and creating value over time for Johnson Controls' BMS service portfolio.
Role type
Senior strategic account manager (BMS service)
Builds
Long-term service strategies and modernization opportunities for key building automation and energy management customers
Domain
Building automation, HVAC, energy management, security
Required skills
Strategic account management, complex B2B sales, project management, technical understanding of BMS/HVAC/electro/plumbing systems, stakeholder management across technical and commercial teams, customer satisfaction monitoring, solution modernization identification
Preferred skills
Experience with building automation, energy efficiency, security solutions, cross-functional collaboration
Technologies
BMS, building automation, HVAC, electro, plumbing, energy management, security systems
Responsibilities
Develop and follow up on a prioritized portfolio of strategic service customers; Conduct regular on-site visits and site surveys in the Oslo area to understand operations and needs; Plan and execute customer meetings and site visits with clear objectives; Establish customer plans, stakeholder maps, and strategic directions; Lead quarterly customer reviews with project managers and technical teams; Understand customer business processes, investment plans, and technical lifecycles; Monitor customer satisfaction, risks, and opportunities; Identify opportunities for modernization and new solutions; Mobilize technical and commercial expertise to act as a unified team; Ensure customer insights and decisions are updated in relevant systems; Contribute to the leadership team of Service BMS Norway with strategic insights and recommendations