Supervisor, Fire Repair Scheduling
Core
Lead a team of dispatch coordinators and schedulers to manage fire sprinkler service work, ensuring on-time delivery and operational excellence.
Role type
Senior IC operations supervisor (fire service scheduling)
Builds
Fire sprinkler service dispatch and scheduling operations
Domain
Building systems / Fire safety services
Required skills
Team leadership, customer escalation management, QA discipline, scheduling execution, onboarding coordination, training and mentoring, conflict resolution, CBA interpretation
Preferred skills
1+ years of leadership experience
Technologies
Oracle/SEDU, Outlook, Excel, Word
Responsibilities
Lead and support a team of dispatch coordinators and schedulers; Assist with complex customer complaints and follow through to resolution; Partner with Contact Center Manager on classified information; Maintain QA standards and provide coaching; Coordinate scheduling for on-time delivery; Coordinate onboarding and hiring; Develop team capability through training and performance management; Handle escalations from customers or the field; Maintain service levels for the field support line; Execute service work based on Collective Bargaining Agreements
Seniority
Senior, hands-on IC