Training Manager
Core
Lead the design, delivery, and continuous improvement of training and support programs for service and administrative teams.
Role type
Training Manager
Builds
Training programs, curricula, job aids, process documentation, and communication materials
Domain
Corporate Learning & Development / Field Operations Enablement
Deliverable
dashboards & analysis
Required skills
Training program design, Needs assessment, Curriculum development, Facilitation, Coaching, Stakeholder partnership, LMS management, Process documentation
Responsibilities
Lead development and delivery of training programs, Assess training needs and capability gaps, Develop training materials and job aids, Partner with business leaders to align training with objectives, Monitor training effectiveness and operational indicators, Ensure alignment with internal controls and audit readiness
