HVAC Client Resource Coordinator
Core
Coordinates employee safety statistics, manages truck inventory, generates on-call schedules, and dispatches technicians for HVAC service requests.
Role type
Operations Coordinator (HVAC Service)
Builds
Technical service work completion and customer satisfaction
Domain
HVAC / Building Systems / Energy Efficiency
Required skills
Service operations management, scheduling and dispatching, inventory management, customer account administration, warranty claims administration, data management, business review analysis
Preferred skills
Project accounting or costing principles
Technologies
Microsoft Windows, NxGen, Microsoft Word, Excel, PowerPoint
Responsibilities
Track and manage truck inventory counts; generate on-call schedules; coordinate labor scheduling to align technicians with customer needs; process customer service requests from initiation to completion; reconcile daily service requests; facilitate administration of warranty claims; prepare shipments for returns (RMA's); participate in business review meetings to discuss profitability and customer satisfaction issues.
Seniority
Mid-level, hands-on IC