Customer Service Representative
Core
Primary connection point for customers, internal partners, and factory operations, handling order processing, inquiries, and complaints to support production deadlines.
Role type
Customer Service Representative (Order Management)
Builds
Operational excellence in factory order fulfillment
Domain
Manufacturing / Supply Chain
Deliverable
product features
Required skills
Order processing, customer inquiry resolution, relationship management, inventory and schedule knowledge, MS Office proficiency
Preferred skills
Manufacturing/operations support experience, product configuration familiarity, escalation management
Responsibilities
Receive and process routine customer orders, respond to inquiries and complaints, maintain communication with customers and sales staff, monitor order status and address delays, document interactions, support continuous improvement activities
