Implementation Engineer
Core
Support technical delivery of customer implementations and workplace technology solutions including software installations, system configurations, data migrations, and troubleshooting.
Role type
Implementation Engineer
Builds
Workplace and employee business software solutions
Domain
Enterprise software, infrastructure technologies, system integrations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
software installation, system configuration, data migration, SQL scripting, SAML authentication, server configuration, troubleshooting, requirements gathering, technical documentation
Preferred skills
customer engagement, conflict management, team building, rapid technology ramp-up, mentoring clients
Technologies
Internet Information Services, Microsoft SQL Server, Microsoft Outlook
Responsibilities
Complete installation, configuration, and deployment of workplace software; troubleshoot software, server, authentication, and integration issues; complete data migrations and validation; support testing activities; document technical issues and resolutions; work with customers to understand technical requirements; participate in customer meetings; assist with system setup and user adoption; collaborate with Project Managers and Technical Specialists; escalate risks and issues to senior team members.
Seniority
Individual Contributor