HVAC Customer Resource Coordinator
Core
Coordinate customer service requests, schedule technicians, and manage daily service operations to ensure timely maintenance and completed jobs.
Role type
Operations coordinator (service scheduling)
Builds
Service operations workflow for HVAC maintenance
Domain
Building services / HVAC
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service scheduling, customer communication, issue resolution, daily debriefing, WIP management, time reporting
Preferred skills
Basic project accounting, associate degree
Technologies
NxGen
Responsibilities
Receive and schedule customer service requests, coordinate labor scheduling for technicians, communicate action plans to customers, confirm work completion, resolve or escalate customer issues, debrief technicians daily, support parts ordering and PO creation, maintain customer account information in NxGen, review unassociated technician time.
Seniority
Mid-level, hands-on coordinator