Customer Care Support Supervisor 2
Core
Lead and motivate a team of Inspection Schedulers to coordinate fire electronic and sprinkler inspection services, ensuring adequate scheduling coverage and operational efficiency.
Role type
Senior IC operations supervisor (inspection scheduling)
Builds
Inspection scheduling workflows and branch outcomes for fire safety services
Domain
Building safety / Fire protection services
Required skills
Team leadership, KPI monitoring, workflow optimization, stakeholder communication, HR process coordination, data analysis
Preferred skills
Supervisory experience, change management, organizational skills
Technologies
MS Office (Excel, Power BI), Oracle ACE, Genesys, Optymus
Responsibilities
Manage team scheduling coverage and inspector utilization; Monitor KPIs and drive process improvements; Coordinate subcontractor communications and tracking; Oversee HR processes including onboarding, payroll, and performance reviews; Ensure compliance with documentation and billing requirements.
Seniority
Senior, hands-on IC
