After Sales Engineer
Core
Manage customer complaints, support product installation and maintenance, and drive quality improvements for emerging markets and key clients.
Role type
Senior After-Sales Engineer (Refrigeration)
Builds
Product installations, maintenance services, and quality improvement initiatives for key customers
Domain
Manufacturing / Refrigeration Engineering
Deliverable
client delivery
Required skills
problem-solving (8D, KT), project management, data analysis, supplier quality management, warranty parts review
Preferred skills
understanding of manufacturing processes and workflows
Technologies
8D, KT
Responsibilities
Handle customer complaints and provide effective solutions, support installation and commissioning of new products, review warranty parts and repair work orders, plan and implement major projects, conduct after-sales data analysis and reporting, assist with supplier quality improvement and claims
Seniority
Mid-level, hands-on IC