Client Resource Coordinator 4 (Onsite role locatied in in NYC, NY)
Core
Receives and schedules customer service calls, manages technician schedules, and ensures timely completion of preventative maintenance and service requests for building systems.
Role type
Client Resource Coordinator (Service Dispatch)
Builds
Preventative maintenance schedules and service delivery for building systems
Domain
Thermal management and building systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service scheduling, dispatch operations, customer communication, conflict resolution, time and expense reporting, parts ordering support, job completion assessment
Preferred skills
Project accounting, costing principles
Responsibilities
Receive and schedule customer service calls, manage technician schedules, coordinate labor to align with service needs, communicate action plans to customers, resolve or escalate customer issues, debrief daily activities, maintain customer account information in NxGen, support parts ordering and PO creation, monitor time and expense reporting, review and correct unassociated timesheets
Seniority
Mid-level, hands-on operational support
