Customer Service Dispatcher
Core
Coordinate and deploy field engineers to ensure timely and efficient services for customers, managing scheduling and providing regular updates.
Role type
B2B Dispatcher
Builds
Field service operations for building systems and energy efficiency solutions
Domain
Building management systems / Energy efficiency / Field services
Deliverable
client delivery
Required skills
scheduling, conflict resolution, communication, time management, organizational skills, multi-system usage
Preferred skills
dispatching software experience, field-based operations knowledge, problem-solving, performance management
Responsibilities
Dispatch engineers based on location and skills, reallocate tasks to resolve issues, communicate with customers to manage expectations, track job progress to ensure timely completion
Seniority
Individual Contributor
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