Client Resource Coordinator 2
Core
Coordinates customer service requests, schedules and dispatches technicians, and manages service operations for building inspections and maintenance.
Role type
Operations coordinator (service industry)
Builds
Technical service delivery for smart buildings
Domain
Building technology / Smart buildings
Deliverable
product features
Required skills
scheduling, dispatching, customer relationship management, account management, business review support, billing support, warranty claims administration, project accounting basics
Preferred skills
associate's degree, project accounting or costing principles
Technologies
PSA scheduling systems
Responsibilities
Coordinate labor scheduling to align technicians with customer needs; communicate action plans and services to customers; reconcile service requests daily; prepare execution plans for scheduled service visits; support business reviews and profitability analysis; facilitate warranty claim administration; process change orders and billing support.
Seniority
Mid-level, hands-on IC