Client Resource Coordinator
Core
Coordinate labor scheduling and service delivery for field technicians to ensure on-time visits and customer satisfaction.
Role type
Operations coordinator (service scheduling)
Builds
Field service schedules and customer service plans
Domain
Building systems / HVAC / Energy efficiency
Deliverable
product features
Required skills
Labor scheduling, customer communication, issue resolution, time/expense reporting, parts ordering, project prioritization
Preferred skills
HVAC experience, project accounting, costing principles
Responsibilities
Receive and coordinate customer service requests, schedule technicians to align with customer needs, communicate action plans to customers, resolve or escalate customer issues, manage daily debriefs and technician schedules, order parts and create purchase orders, monitor time and expense reporting, reconcile service exceptions
Seniority
Individual contributor, operational support