Customer Product Quality Manager
Core
Lead customer quality initiatives, drive corrective actions, and manage key quality metrics for assigned major accounts to ensure product performance and customer satisfaction.
Role type
Senior Customer Product Quality Manager
Builds
Customer quality scorecards, KPIs, and resolution plans for manufacturing and engineering products.
Domain
Manufacturing quality management, thermal management systems, building systems.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer quality management, 8D report resolution, quality metrics development, on-site quality audits, stakeholder collaboration, data-driven communication, containment action coordination, supplier management, project management, Lean Manufacturing, Six Sigma.
Preferred skills
IATF 16949 experience, automotive industry experience, high complexity low volume manufacturing, ASQ CQE/CQM certification, Master's degree in business or engineering.
Technologies
Statistical tools, 8D reports, quality scorecards.
Responsibilities
Organize and lead regular meetings with customers to review quality topics and open 8D reports; Develop and implement customer quality scorecards and KPIs; Coordinate containment actions for quality issues; Conduct on-site quality reviews and customer visits/audits; Collaborate with cross-functional teams (R&D, Manufacturing, Sales) to drive product design and process improvements; Manage account executive relationships and communicate progress on quality initiatives.
Seniority
Senior, hands-on IC with strategic account management