Vice President, Customer Experience & Quality - APAC
Core
Strategic leadership role defining and driving customer experience and quality strategy across the APAC region, overseeing quality systems, CX programs, and operational/manufacturing/supplier quality excellence.
Role type
VP Customer Experience & Quality (Regional Leadership)
Builds
Customer experience programs, quality governance systems, and operational excellence initiatives for APAC markets.
Domain
Industrial/HVAC/Manufacturing Quality & Customer Experience
Required skills
Strategic thinking, cross-functional team leadership, quality system management, regulatory compliance, root cause analysis, Lean/Six Sigma, stakeholder management, data-driven decision making
Preferred skills
Industrial/HVAC/Manufacturing industry experience, Mandarin language proficiency
Technologies
Lean, Six Sigma, digital quality tools
Responsibilities
Define and implement APAC CX and quality strategy; Lead regional quality and CX organization; Drive end-to-end customer experience initiatives; Ensure compliance with quality standards and regulations; Lead root cause analysis and CAPA programs; Partner with Engineering, Manufacturing, and Commercial teams; Manage high-impact quality and customer issues.
Seniority
VP, Strategic Leadership
