Vice President, Customer Experience & Quality - APAC
Core
Strategic leadership role defining and driving customer experience and quality strategy across the APAC region, overseeing quality systems, CX programs, and operational/manufacturing/supplier quality excellence.
Role type
VP Customer Experience & Quality (Regional Leadership)
Builds
Customer experience programs, quality governance systems, and operational excellence initiatives for products and services in the APAC region.
Domain
Industrial manufacturing, HVAC, and related industries
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, cross-functional team leadership, quality system management, regulatory compliance, root cause analysis, Lean/Six Sigma, stakeholder management, data-driven decision making
Preferred skills
Industrial/HVAC/manufacturing industry experience, Mandarin language proficiency
Technologies
Lean, Six Sigma, digital quality tools
Responsibilities
Define and implement APAC CX and quality strategy, lead regional quality organization, drive end-to-end CX initiatives, ensure regulatory compliance, lead CAPA and continuous improvement programs, manage high-impact quality issues
Seniority
VP, strategic leadership