Service Delivery team leader
Core
Lead order fulfillment operations and quality assurance in an EMEA distribution center to ensure customer satisfaction and process efficiency.
Role type
Service Delivery Team Leader (Warehouse/Logistics)
Builds
Order fulfillment processes and quality control standards for EMEA distribution
Domain
Logistics / Supply Chain / Building Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and motivation, Personnel planning, Problem-solving, Analytical skills, Order management systems proficiency, KPI monitoring
Preferred skills
Coaching and training, Stakeholder collaboration, Data analysis for decision-making
Responsibilities
Provide guidance and coaching to team members, Align personnel planning with tasks, Monitor backorder management and customer complaints, Control daily KPIs and order reports, Lead daily Control Center meetings, Analyze order-related data to generate insights
Seniority
Mid-level, hands-on IC