Operador de Monitoreo Zafral - Montevideo
Core
Process assigned monitoring signals and resolve emergency, supervision, and service events using specific procedures while maintaining service quality standards.
Role type
Monitoring Operator
Builds
Emergency response and service resolution for clients
Domain
Security services / Call center operations
Deliverable
client delivery
Required skills
emergency event resolution, service supervision, client interaction, public safety coordination, time management, quality adherence, productivity, advanced Office suite
Responsibilities
Resolve emergency and service events using specific procedures, interact with public safety services, manage conversation time and process efficiency, meet service quality parameters (conversation time, procedure quality, signal processing time, productivity, attention quality)
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