Customer Service Representative
Core
Single point of contact for Sales and Field Operations managing North America Applied Equipment contracts from order receipt to delivery, coordinating shipments, expediting factories, and resolving order issues.
Role type
Senior Customer Service Representative (Operations & Logistics)
Builds
Equipment delivery schedules, order resolutions, and manufacturing coordination for data centers, healthcare, and advanced manufacturing clients.
Domain
Building systems, thermal management, and industrial equipment manufacturing
Deliverable
product features
Required skills
Order management, shipment coordination, factory expediting, problem resolution, documentation handling, freight reconciliation, order revision approval, manufacturing scheduling support
Preferred skills
Oracle business systems, U.S. Uniform Commercial Code knowledge, new technology adoption
Technologies
Oracle, Microsoft PC applications, IBS, SelNav
Responsibilities
Monitor and expedite factory orders to prevent delivery delays; coordinate domestic trucking and special shipping instructions; resolve order problems and manufacturing holds; manage stock chiller availability and prevent duplicate orders; investigate and resolve shipment defects or damages; secure and distribute technical documentation (manuals, drawings, QC docs) to field offices; assist with outbound freight reconciliation and quote expedited shipping options.
Seniority
Mid-Senior, hands-on IC
