IT Business Analyst - SFDC Operation
Core
Daily operation, maintenance, user support, and issue troubleshooting for Salesforce solutions supporting China business sales, service, and digital transformation.
Role type
Salesforce Operations Analyst (IC)
Builds
Stable and efficient Salesforce platform operations for China region
Domain
Enterprise CRM / Salesforce Operations
Required skills
Salesforce platform administration, incident management, root cause analysis, data quality monitoring, release validation, cross-system coordination, ITIL processes, English, Chinese
Preferred skills
Salesforce configuration, data maintenance, integration with SAP/middleware, basic Apex/SOQL knowledge, sales management familiarity, Salesforce certifications
Technologies
Salesforce (Sales Cloud, Service Cloud, Flows, Approval Processes), SAP, Middleware, Change Sets, Metadata Deployment
Responsibilities
Support daily operation and maintenance of Salesforce applications, troubleshoot production issues, perform routine administration and configuration, monitor system health and data quality, support business users and collect enhancement requirements, coordinate with development and integration teams, support testing and release activities, maintain operation documentation
Seniority
Mid-level, hands-on IC