IT Business Analyst - SFDC Operation
Core
Daily operation, maintenance, and support of Salesforce solutions for China business, ensuring stable platform performance for sales, service, pricing, and reporting.
Role type
Salesforce Operations Analyst (IC)
Builds
Stable Salesforce platform operations supporting sales, service, pricing, and digital transformation initiatives
Domain
Enterprise CRM / Salesforce Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce platform administration, incident management, root cause analysis, data quality monitoring, release validation, cross-system coordination, SOP maintenance, continuous improvement
Preferred skills
Salesforce configuration, integration with SAP/middleware, basic Apex/SOQL knowledge, ITIL processes, sales management domain knowledge
Technologies
Salesforce (Sales Cloud, Service Cloud, Flows, Approval Processes), SAP, Middleware, Change Sets, Metadata Deployment
Responsibilities
Handle user support and production issues, perform routine configuration and access management, monitor system health and data quality, coordinate with development and integration teams, support testing and deployment activities, maintain operation documentation
Seniority
Mid-level, hands-on IC