Chargé de support client industrie (H/F)
Core
Manage and track customer orders from registration to delivery, ensuring compliance with contractual commitments on quantities, deadlines, and conditions.
Role type
Sales Administration / Order Management Specialist
Builds
Order fulfillment and logistics documentation for commercial operations
Domain
Building automation and smart cities (Johnson Controls)
Deliverable
product features
Required skills
SAP proficiency, order processing, logistics coordination, document preparation, risk anticipation, data management
Preferred skills
technical or commercial training, customer service experience, Microsoft Office, Excel, Salesforce
Technologies
SAP, Microsoft Office, Excel, Salesforce
Responsibilities
Process and track orders in SAP ensuring price and delivery condition compliance; Prepare and transmit shipping documents (transport docs, certificates, client documentation); Coordinate logistics with freight forwarders, carriers, and clients; Issue order confirmations and maintain communication; Control data consistency to prevent delivery risks; Resolve quality, deadline, or non-conformance issues; Maintain close client relationships with advice and support; Manage administrative files and data archiving.
Seniority
Entry-level to Mid-level, hands-on IC
