Teamleiter Notruf- und Serviceleitstelle (m/w/d)
Core
Leading a team of specialists in a 24/7 emergency and service control center to monitor alarms, faults, and status reports, ensuring service quality and availability for clients.
Role type
Team Lead, Emergency and Service Control Center
Builds
24/7 monitoring and response services for alarm, intrusion, and video surveillance systems
Domain
Security services / Emergency response
Deliverable
client delivery
Required skills
Team leadership, quality assurance, process adherence, employee coaching, crisis management, 24/7 availability
Preferred skills
VdS certification, entrepreneurial mindset, result orientation
Technologies
Alarm systems, intrusion detection systems, video surveillance systems
Responsibilities
Ensure team availability and service quality, manage team to meet quality targets, monitor key performance indicators, lead and coach staff, execute action plans for emergencies (break-ins, fires, threats), support 24/7 customer care
Seniority
Mid-level, hands-on IC
