HVAC Service Operations Manager
Core
Lead service operations for HVAC and building controls customer accounts, driving labor and material growth, profitability, and team performance.
Role type
Senior Service Operations Manager
Builds
Service business execution, warranty resolution, and customer account profitability
Domain
HVAC and building controls industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HVAC or building controls technical training, team leadership, budgeting and forecasting, safety program compliance, MS Office proficiency, financial accounting basics
Preferred skills
Diploma in Electronic or Mechanical Systems, 5+ years in HVAC service management, experience directing diverse union/non-union teams
Technologies
MS Office, Windows environment
Responsibilities
Manage customer account leadership and drive labor/material growth; Ensure profitability and productivity of the service team; Oversee employee development, retention, and performance reviews; Maintain staffing levels and manage hiring/training; Approve L&M quotations and manage fleet/tool inventory; Ensure safety program compliance and delivery consistency
Seniority
Senior, hands-on IC with management oversight