Associate Director, Product Operations
Core
Operational anchor for the OpenBlue product portfolio, ensuring seamless execution, customer success, and cross-functional alignment for smart building solutions.
Role type
Associate Director, Product Operations
Builds
OpenBlue suite (Equipment Performance, Net Zero, Workplace, Central Utility Plant, Companion, Employee, Insights, End-to-End Optimization) and emerging agentic AI initiatives
Domain
Smart buildings, IoT, HVAC, enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Program management, customer success management, RFP/RFI coordination, PI planning, financial acumen, cross-functional coordination, strategic planning
Preferred skills
PMP certification, Agile certification, sustainability domain knowledge, IoT/HVAC background, enterprise software delivery experience
Technologies
OpenBlue platform, GenAI, legacy systems migration
Responsibilities
Lead delivery of complex multi-product customer programs; act as primary contact for customer success queries; manage commercial RFPs and coordinate cross-functional inputs; lead integrated PI planning across product and engineering teams; track and report on portfolio financial performance (profitability, pipeline, cost-to-serve); partner with AI leadership to transition to AI-native platforms
Seniority
Senior, hands-on IC with strategic oversight
