Customer Support Operator
Core
Monitor and respond to CCTV and alarm activations, dispatch mobile patrol teams, and manage control room operations.
Role type
Security operations operator
Builds
Security monitoring and mobile patrol dispatch services
Domain
Security systems / Rental market
Deliverable
client delivery
Required skills
CCTV monitoring, alarm response, telephone communication, mobile patrol dispatch, incident reporting, root cause analysis
Preferred skills
SIA CCTV license, IT literacy
Technologies
CCTV systems, telephone systems, mobile patrol vehicles
Responsibilities
Monitor and respond to CCTV/Alarm activations, answer intercoms and inbound calls, dispatch mobile response teams, support Control Room Supervisors, report operational difficulties
Seniority
Entry-level to Mid-level, hands-on IC
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