HVAC TB Customer Resource Coordinator
Core
Scheduling and dispatching HVAC technicians to manage service calls, preventative maintenance, and job completion for customers.
Role type
Service Operations Coordinator
Builds
Scheduled service visits and preventative maintenance for building systems
Domain
HVAC / Building Services
Deliverable
client delivery
Required skills
scheduling, dispatching, customer communication, conflict resolution, time management, data entry, parts ordering, financial prioritization
Preferred skills
project accounting, costing principles
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls; manage technician schedules and daily debriefs; coordinate parts ordering and PO creation; follow up on job completion and customer satisfaction; reconcile exceptions and manage WIP; assist with time and expense reporting.
Seniority
Mid-level, hands-on IC
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