Customer Care Service Support Coord 1
Core
Coordinates employee safety statistics, manages truck inventory, schedules technicians, processes customer orders and shipments, and tracks system needs for Johnson Controls' field service operations.
Role type
Service Operations Coordinator
Builds
Field service dispatch and logistics for thermal management and building systems
Domain
Industrial services / Building systems / Energy efficiency
Deliverable
client delivery
Required skills
Service operations management, service scheduling, inventory management, data management, Microsoft Office proficiency, prioritization
Preferred skills
Project accounting, costing principles
Responsibilities
Coordinate employee safety statistics and training, track and manage truck inventory, generate on-call schedules, schedule customer service requests and dispatch technicians, process customer orders and shipments, track branch and vehicle inventories, create new customer accounts, reconcile bill-to-account information, create L&M quotations, track RMAs and returns, generate various operational reports (vibration, oil, refrigerant), order and track uniforms.
Seniority
Individual Contributor, mid-level (5+ years experience)