Learning and Development Chiller Subject Matter Expert
Core
Bridge engineering, product development, and field operations to translate complex chiller technical knowledge into accessible training content and field-ready resources.
Role type
Senior Subject Matter Expert (Learning & Development)
Builds
Training programs, job aids, troubleshooting guides, and competency frameworks for chiller mechanics and HVAC leaders.
Domain
HVAC/R, Thermal Management, Chiller Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
York chiller product expertise, chiller service and troubleshooting, refrigerant management, cross-functional collaboration, technical translation, mentoring, instructional design, data analysis
Preferred skills
Johnson Controls product development experience, adult learning principles, AR/VR technologies, simulation environments
Technologies
AR/VR, simulation environments, digital job aids
Responsibilities
Translate engineering design changes and product updates into field-ready learning content; develop and validate technical training materials and job aids; mentor field mechanics and technical trainers; gather field feedback on failure modes and skill gaps; support instruction in lab environments; track training effectiveness metrics.
Seniority
Senior, hands-on IC