Technical Trainer - Internal Virtual Training
Core
Designing and delivering virtual technical training programs to build diagnostic capability and execution consistency for support teams and field technicians.
Role type
Technical Training Specialist (Internal Virtual Training)
Builds
Virtual training curricula, technical service documentation, and job aids for foodservice equipment support.
Domain
Industrial foodservice equipment manufacturing and technical support.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design (ADDIE), eLearning authoring (Storyline, Rise, Captivate), technical writing, equipment diagnostics, virtual facilitation, data-driven needs analysis.
Preferred skills
Experience in field service operations, knowledge of refrigeration/electrical systems, stakeholder collaboration.
Technologies
Storyline, Rise, Captivate, Zingtree.
Responsibilities
Design and deliver structured virtual training for new hires and advanced diagnostics; translate complex engineering manuals into service-ready documentation; identify skill gaps based on service demand; measure training effectiveness via performance metrics.
Seniority
Mid-level, hands-on IC