Application Support & Training Specialist – HVAC/R
Core
Provide technical application support, troubleshooting, and training for HVAC/R products to OEMs, wholesalers, contractors, and end users.
Role type
Application Support & Training Specialist
Builds
Technical solutions for product application, performance, and troubleshooting; comprehensive training programs on product, integration, installation, and service.
Domain
HVAC/R (Heating, Ventilation, Air Conditioning, and Refrigeration)
Deliverable
client delivery
Required skills
technical knowledge of refrigeration and air conditioning systems, ability to develop and deliver technical training programs, problem-solving, customer needs anticipation, network building
Preferred skills
Certificate of Qualifications 313A (Commercial Refrigeration Mechanic), previous experience teaching or delivering technical training, proficiency in Microsoft Office Suite
Technologies
Copeland tools, Microsoft Office Suite
Responsibilities
Deliver best-in-class application support to OEMs, wholesalers, contractors, and end users; provide detailed technical solutions for product application, performance, and troubleshooting; investigate product application and quality issues, identify root causes, and recommend solutions; perform and verify compressor inspections, controls, and equipment selections; deliver annual training calendar aligned with sales, marketing, and technical services objectives; create and deliver comprehensive training programs for internal and external audiences; travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S.
Seniority
Mid-level, hands-on IC