Scheduling Coordinator/Dispatcher
Core
Receives and schedules customer service calls, manages technician schedules, and ensures timely completion of preventative maintenance for building systems.
Role type
Scheduling Coordinator/Dispatcher
Builds
Preventative maintenance and service operations for data centers, healthcare, pharmaceuticals, and manufacturing facilities.
Domain
Building systems and thermal management
Deliverable
client delivery
Required skills
scheduling, labor coordination, customer communication, job completion assessment, daily debriefing, parts ordering support, time and expense reporting review, exception reconciliation
Preferred skills
project accounting principles, costing principles
Responsibilities
Receive and schedule customer service requests, coordinate labor scheduling for technicians, communicate action plans to customers, ensure work meets customer expectations, perform daily debriefs with technicians, maintain customer account information in NxGen, order parts and create purchase orders, reconcile exceptions (SIR and AP), review and correct unassociated time on timesheets
Seniority
Individual Contributor, operational support