Client Services Coordinator (Security)
Core
Coordinate and support the delivery of CCTV, access control, alarm, and Electronic Article Surveillance (EAS) break/fix services for retail clients.
Role type
Service Delivery Coordinator (Security Systems)
Builds
Operational support for security system maintenance and break/fix services
Domain
Retail security and loss prevention technology
Deliverable
client delivery
Required skills
EAS system knowledge, CCTV system knowledge, access control system knowledge, alarm system knowledge, service delivery management, third-party vendor coordination, quoting and commercial support, KPI setting and performance monitoring, crisis management, MS Office proficiency, service management platform experience
Preferred skills
Security License, relevant industry certifications, relevant technology or software certifications, certifications for specific security technologies
Responsibilities
Coordinate daily interactions with customers, vendors, and internal teams; Act as a central escalation point for service issues; Review and process quotes for service works; Maintain customer confidence through timely resolution; Provide coverage for Account Managers during leave
Seniority
Mid-level, hands-on IC
