Fire Repair Scheduling Coordinator II
Core
Scheduling and optimization of service work for field labor force to meet customer requests and expectations for service delivery.
Role type
Fire Repair Scheduling Coordinator
Builds
Service repair work schedules and dispatches for field engineers
Domain
Building systems / Fire safety / Thermal management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Scheduling, Dispatching, Customer service, Prioritization, Conflict resolution, Data analysis, Excel, Oracle systems, Life safety equipment knowledge
Preferred skills
Fast-paced environment experience, District Office experience, Product knowledge of life safety equipment
Technologies
SEDU (AI Scheduling Platform), Oracle, Excel
Responsibilities
Create technician schedules and identify changes/updates, Handle emergency dispatching of engineers, Measure branch activity and compliance, Track and resolve customer issues, Monitor technician activity and communicate status changes
Seniority
Entry-level to Mid-level, hands-on IC