Service Manager, Preventative Maintenance (U.S.)
Core
Lead strategy, execution, and performance of preventive maintenance (PM) programs for ThermalWorks cooling equipment in the U.S. market, ensuring contract delivery, field execution quality, and long-term equipment reliability.
Role type
Senior Service Manager (Preventative Maintenance)
Builds
Integrated cooling systems for data centers and commercial buildings
Domain
Data center cooling / Commercial HVAC / Sustainable Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Preventive maintenance program leadership, field team management, chiller and hydronic system knowledge, SLA compliance management, warranty claim defense, KPI reporting, root cause analysis, contract renewal strategy
Preferred skills
Data center cooling experience, startup scaling experience, distributed team leadership
Technologies
Chillers, CDUs, hydronic systems, controls
Responsibilities
Define PM scopes, frequencies, and acceptance criteria; Lead U.S. PM teams and approved service partners; Enforce safety, conduct, and quality standards; Track PM compliance and findings; Coordinate with corrective maintenance teams for deficiencies; Analyze service call trends to drive preventative actions; Own U.S. PM KPIs including contract fulfillment and customer satisfaction.
Seniority
Senior, hands-on IC with management responsibilities