Customer Service Representative
Core
Monitor and respond to security alarms and signals, dispatch authorities, and notify responsible parties.
Role type
Emergency Dispatch Operator
Builds
Security response coordination for clients
Domain
Security services / Public safety
Deliverable
client delivery
Required skills
Alarm monitoring, outgoing calling, documentation, typing (20-25 wpm), computer applications
Preferred skills
Problem-solving, bilingual (Spanish/English)
Responsibilities
Monitor alarms and signals, make outgoing calls to verify alarms and dispatch authorities, document alarm handling procedures
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