Ejecutivo de atención a clientes
Core
Customer service executive handling financial campaigns, account balances, transactions, and billing inquiries via call center.
Role type
Customer service executive (financial campaigns)
Builds
Customer support solutions for residential and SMB clients
Domain
Financial services / Security systems
Deliverable
client delivery
Required skills
Call center experience, financial campaign handling, account balance management, transaction processing, billing support, technical support guidance
Preferred skills
Proactivity, self-management, negotiation skills
Responsibilities
Provide empathic and effective service to external and internal clients, resolve billing and account status inquiries, guide users through technical support processes, maintain relationships with key clients
Seniority
Entry-level, individual contributor