Ejecutivo de atención a clientes
Core
Customer service executive handling financial campaigns, account balances, transactions, and billing inquiries while guiding users through technical support processes.
Role type
Customer service executive (financial campaigns)
Builds
Customer support solutions and account management for residential and SMB clients
Domain
Financial services / Customer support
Deliverable
client delivery
Required skills
Financial campaign experience, account balance verification, transaction processing, billing management, technical support guidance, empathetic communication
Preferred skills
Proactivity, self-management, negotiation skills
Responsibilities
Resolve customer inquiries regarding account status, balances, and payments; guide users through technical support processes; maintain relationships with key clients; collaborate with technical support teams
Seniority
Entry-level, hands-on IC