Customer Service Representative
Core
Handle customer inquiries, manage purchase orders, coordinate shipments, and track metrics for data center and utility clients.
Role type
Customer Service Representative (Operations)
Builds
Integrated power, thermal, and compute solutions for data centers and utilities
Domain
Industrial infrastructure / Data center operations
Deliverable
client delivery
Required skills
Purchase order management, shipment coordination, data analysis (Excel pivot tables, vlookups), stakeholder communication, escalation management, KPI tracking
Preferred skills
Self-starter mindset, cross-functional collaboration, system application proficiency
Technologies
Excel, internal order management systems
Responsibilities
Follow up on purchase orders with GBS team, confirm prices/quantities/MPN/DC, ensure timely deliveries, manage order rescheduling and updates, drive escalations, coordinate shipments, track metrics and drive action items, monitor customer demand and production coordination
Seniority
Individual Contributor, entry to mid-level