Customer Service Representative
Core
Manage assigned accounts to achieve revenue targets, direct field sales operations, and coordinate logistics and production delivery for customer orders.
Role type
Senior Customer Service Representative (Operations & Sales)
Builds
Customer service solutions, order fulfillment, and sales operations for electronics manufacturing clients
Domain
Electronics Manufacturing Services (EMS) / Logistics / Finance
Required skills
Account management, sales operations, logistics coordination, production planning, order tracking, financial process knowledge (SOX, incoterms, invoicing), system proficiency (BAAN, FTS), Microsoft Excel, English (intermediate to advanced)
Preferred skills
Electronics manufacturing industry experience, analytical problem-solving, multitasking
Technologies
BAAN, FTS, Microsoft Office
Responsibilities
Handle customer enquiries and resolve complaints, track metrics and drive action items based on KPIs, coordinate shipments and logistics, monitor customer demand and purchase orders, create CMF/MRF/PQR documents, participate in operations and customer meetings
Seniority
Mid-level, hands-on IC
