Microsoft 365 Support Engineer
Core
Provide high-visibility, white-glove support for executive leaders to ensure smooth daily operations and rapid resolution of urgent issues within a migrated Microsoft 365 environment.
Role type
Senior Microsoft 365 Support Engineer (Executive Focus)
Builds
A seamless executive experience across Microsoft 365 tools in a post-migration setting
Domain
Enterprise IT / Microsoft 365 / Executive Support
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft 365 suite expertise (Outlook, Teams, OneDrive, SharePoint), migration environment knowledge, live troubleshooting, cross-device consistency management, executive communication, proactive issue prevention
Preferred skills
Experience with modern vs classic online workflows, guiding leaders through feature adoption, collaboration with security and infrastructure teams
Technologies
Microsoft 365, SharePoint, Office 365, AI
Responsibilities
Partner directly with executive leaders to create a smooth daily experience; Identify and eliminate friction points in M365 tools before they interrupt work; Resolve urgent, high-impact issues including meeting access and collaboration disruptions; Guide leaders through live troubleshooting with clear explanations; Drive adoption of new M365 features; Collaborate with infrastructure, security, and migration teams on complex challenges
Seniority
Senior, hands-on IC with executive presence
