Superviseur(e) du service à la clientèle
Core
Supervise daily customer service operations, manage team performance, and ensure high-quality client support for animal nutrition feed solutions.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations and team performance
Domain
Animal nutrition / Feed industry
Deliverable
dashboards & analysis
Required skills
Team leadership, operational management, performance tracking, conflict resolution, recruitment coordination, scheduling, bilingual communication, ERP/CRM proficiency, Microsoft Office
Preferred skills
Coaching, stakeholder communication, adaptability, client-focused mindset
Responsibilities
Supervise order management, client requests, and complaints; organize work and set priorities; track performance indicators; coach and develop team members; manage scheduling and recruitment activities; communicate organizational goals to the team.