IT Workplace Support Engineer
Core
Provide hands-on IT support to end users, resolving incidents and service requests while supporting workplace solutions and endpoint environments.
Role type
IT Workplace Support Engineer
Builds
Seamless digital working environment for end users
Domain
Corporate IT / Workplace Services
Deliverable
client delivery
Required skills
Microsoft environments (Windows 10/11, Microsoft 365, Entra ID / Active Directory), incident and service request management, hardware and software troubleshooting, endpoint environment testing and implementation, collaboration with global IT teams and external service providers, on-site troubleshooting
Preferred skills
ServiceNow, endpoint management tools (Intune, Ivanti), Dutch language
Technologies
ServiceNow, Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune, Ivanti
Responsibilities
Provide hands-on IT support to end users, act as a back-up for local site support, handle and resolve incidents and service requests via ServiceNow, support workplace services improvements and testing of new solutions, collaborate with global IT teams and external partners, support local IT tasks and occasional projects or migrations
Seniority
Individual Contributor, entry to mid-level
