Data & Analytics Engineer, ServiceNow
Core
Deliver trusted reporting, insights, and performance measurement across the ServiceNow platform to enable data-driven decisions on service performance, adoption, and delivery outcomes.
Role type
Senior IC Data & Analytics Engineer (ServiceNow)
Builds
Dashboards, scorecards, operational and executive reporting datasets, and automated data quality checks for ServiceNow platform domains.
Domain
Enterprise IT Service Management (ITSM) / Data Analytics
Deliverable
dashboards & analysis
Required skills
ServiceNow Reporting/Performance Analytics, SQL, data validation and reconciliation, KPI/metric definition, self-service analytics asset development, operational reporting (SLA, incident trends, backlog health), distributed team collaboration
Preferred skills
Power BI/Tableau, ServiceNow certifications (CSA, Performance Analytics/Reporting), BI/analytics tooling experience
Technologies
ServiceNow, SQL, Power BI, Tableau
Responsibilities
Define and standardize KPI/metric definitions in partnership with Platform and Product leadership; Build and maintain reporting datasets, extracts, and integrations to downstream BI tools; Implement automated data quality checks and reconcile reporting anomalies; Develop and maintain self-service analytics assets for internal customers; Provide insights on demand regarding throughput, SLA performance, adoption, and operational bottlenecks; Enable release and operations reporting (change success, defect leakage, incident trends, backlog health); Document metric definitions and reporting artefacts to ensure auditability and consistency.
Seniority
Senior, hands-on IC
