Client Success (Tech, Media and Telecom)
Core
Lead AI-led transformation and delivery for Fortune 100 enterprises in the Tech, Media, and Telecom sector, managing multi-million dollar relationships and cross-functional engineering initiatives.
Role type
Principal Client Success Manager (AI & Analytics)
Builds
Production-grade AI, GenAI, and enterprise systems for Fortune 500 clients
Domain
Tech, Media, and Telecom (TMT) industry with focus on Retail and Marketing
Deliverable
client delivery
Required skills
AI program delivery, cross-functional team leadership, executive stakeholder management, account planning, commercial judgment, proposal development, cloud platform knowledge (AWS/Azure/GCP)
Preferred skills
Domain knowledge in Retail and Marketing, experience with Agentic AI solutions
Technologies
AWS, Azure, GCP, MLOps, LLMOps
Responsibilities
Own delivery and growth for Fortune 500 accounts, lead large cross-functional AI and engineering initiatives, manage executive client relationships and escalations, develop and execute account plans, represent Fractal's full portfolio, manage account economics, drive proposals and commercial discussions, lead indirect teams, act as a long-term strategic partner
Seniority
Principal, strategic account leadership
