Field Service Manager
Core
Overseeing the day-to-day activities and performance of a field service team to ensure high performance, productivity, and compliance while driving aftermarket service sales.
Role type
Field Service Manager
Builds
Aftermarket service solutions and equipment maintenance for packaging automation clients
Domain
Industrial automation / Packaging machinery
Deliverable
client delivery
Required skills
Team leadership and supervision, technical ownership of customer site issues, sales and revenue goal management, process improvement, reporting and analytics, business system proficiency
Preferred skills
Experience leading a team of traveling technicians, industry and application knowledge
Technologies
Salesforce, ERP (Syteline), AutoCAD, Microsoft Office Applications
Responsibilities
Hiring, training, coaching, and evaluating technical field service team members; owning all customer/site technical issues from installation to equipment life span; driving aftermarket service sales to meet revenue targets; identifying and implementing workflow and process improvements; monitoring KPIs and analyzing customer trends to drive growth; acting as subject matter expert and trainer for team members on business systems
Seniority
Manager, hands-on leadership