Kierownik/-czka ds. Serwisu Terenowego
Core
Managing and developing a field service technician team to ensure high-quality customer service and operational efficiency for packaging automation systems.
Role type
Senior field service operations manager
Builds
Field service operations for packaging recycling automation systems
Domain
Waste management / Packaging recycling / Industrial automation
Deliverable
client delivery
Required skills
Team leadership, operational process optimization, KPI monitoring, problem-solving, technical service knowledge, client relationship management, logistics planning
Preferred skills
Experience managing field service teams, driving business goals, building long-term client relationships
Technologies
Field service management tools, KPI dashboards
Responsibilities
Manage and develop field service technician teams, ensure high customer satisfaction through quality service delivery, optimize operational efficiency via KPI monitoring, collaborate on service strategy implementation, conduct regular client visits, ensure compliance with safety and quality standards
Seniority
Senior, hands-on IC with team leadership