DTT Officer
Core
Provides advanced technical support and serves as a senior technical resource for complex IT issues involving end-user devices, software, servers, and network connectivity within country or field offices.
Role type
Senior Individual Contributor IT Support Engineer
Builds
Reliable and secure technology services, system upgrades, and infrastructure maintenance for field operations
Domain
International Development / Enterprise IT Operations
Required skills
Incident management, Microsoft 365 ecosystem, Active Directory, Azure, network troubleshooting, server administration, endpoint security, change control, vendor coordination, technical mentoring
Preferred skills
None stated
Technologies
Microsoft 365, Windows 11, Exchange Server, Active Directory, Microsoft Entra ID, Azure, Microsoft Intune, Microsoft Defender for Endpoint, Windows Server, Cisco Meraki, VoIP, Teams, Zoom
Responsibilities
Provide first- and second-line technical support for complex incidents; troubleshoot and resolve system, network, and infrastructure issues; coordinate resolution of critical incidents affecting office operations; support installation, configuration, and maintenance of servers and network devices; monitor system performance and reliability; provide technical guidance and coaching to junior staff; communicate complex technical information to non-technical users.
Seniority
Senior, hands-on IC