Technology Operations Analyst
Core
Analyze, evaluate, and formulate business cases for technology initiatives; guide leadership decision-making through data-driven insights and portfolio management.
Role type
Technology Operations Analyst (Business Analysis & ITSM)
Builds
Technology operational programs, governance frameworks, and executive dashboards
Domain
Legal services / IT Operations / IT Service Management
Deliverable
dashboards & analysis
Required skills
Business analysis, ITSM/ITIL framework knowledge, data synthesis, process validation, stakeholder liaison, low-code/no-code platform usage, vendor evaluation, SOP development
Preferred skills
Technology governance, portfolio management, legal/operations industry experience, custom software development, low-code expertise
Technologies
Microsoft Office suite, iManage, Adobe Workfront, Microsoft Power Platform, SharePoint
Responsibilities
Research and synthesize facts to support leadership decisions; manage intake governance and prioritize technology requests; validate processes against ITIL best practices; create executive dashboards and market benchmark reports; develop SOPs and enable new technology processes; support vendor contract renewals.
Seniority
Mid-level, hands-on IC