Technical Solutions Architect - ServiceNow
Core
Senior technical authority for the ServiceNow platform, translating complex business needs into scalable, resilient, and secure solutions.
Role type
Senior individual contributor Technical Solution Architect
Builds
Scalable ServiceNow platform solutions, instance strategy, and technical standards for ITSM, ITOM, ITAM, and custom scoped applications.
Domain
Enterprise IT Service Management (ITSM) and IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise (ITSM, ITOM, ITAM, CMDB/CSDM), architecture & governance, integration patterns (IntegrationHub, REST/SOAP, MID Server), JavaScript, Flow Designer, analytical problem-solving, Agile/Scrum delivery
Preferred skills
Certified Technical Architect (CTA) or Certified Implementation Specialist (CIS) certifications, technical leadership without direct people management, innovation in business process improvement, adaptability in fast-paced environments
Technologies
ServiceNow Now Platform, IntegrationHub, REST/SOAP APIs, MID Server, ETL, JavaScript, Flow Designer
Responsibilities
Define end-to-end technical architecture and platform roadmap; create technical blueprints and reference architectures aligned with CSDM; lead architectural decision-making and design reviews; design and govern integrations; provide oversight for AI-enabled capabilities; establish platform governance and coding standards; mentor developers and implementation partners; configure and prototype modules to validate designs; maintain CMDB health and data integrity; lead technical validation and testing; maintain architecture documentation; analyze processes for optimization.
Seniority
Senior, hands-on IC
