Technology Director (Remote)
Core
Enterprise Technology Director planning and executing strategic technology solutions to meet business needs and drive customer satisfaction.
Role type
Senior IC technology director (strategy & delivery)
Builds
Enterprise technology solutions and processes
Domain
Retail technology and contact center operations
Required skills
Strategic planning, vendor relationship management, team leadership, process improvement, value proposition definition, operational excellence, talent development, market analysis, AI implementation, cross-functional collaboration
Preferred skills
Contact center leadership (400+ people), store/supply chain technology expertise, AI for call center efficiencies, Sr. Manager level leadership experience, strategic partnership management
Technologies
AI, contact center technologies, supply chain technologies
Responsibilities
Partner with leaders to identify and plan capabilities for business needs, develop and execute strategic plans, define and communicate value propositions and success metrics, provide leadership and coaching to direct reports, establish and nurture strategic vendor relationships, drive operational excellence and process improvement
Seniority
Senior, hands-on IC with strategic oversight
