Director of Customer Engineering, Agent Builder
Core
Lead technical delivery for strategic enterprise customers, building and scaling a team of Agent Builders to deploy AI agents across voice, chat, email, and SMS channels.
Role type
Senior Director of Customer Engineering (Field Engineering)
Builds
Production-grade AI agent deployments for enterprise clients
Domain
Conversational AI / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
Technical leadership, team building and scaling, end-to-end project execution, stakeholder management, solution architecture, process standardization, cross-functional collaboration
Preferred skills
LLM/AI agent deployment experience, enterprise SaaS integrations, product roadmap influence, delivery methodology design
Technologies
APIs, integrations, complex systems, LLM-based products
Responsibilities
Lead and scale a high-performing delivery org; Own end-to-end execution of AI agent deployments; Build, lead, and develop a team of Agent Builders; Establish delivery operating rhythms; Drive executive-level customer engagements; Translate customer needs into execution plans; Create repeatable playbooks and scale mechanisms; Improve tooling and processes to reduce time-to-launch; Influence the platform roadmap through deployment insights
Seniority
Director, hands-on leadership