Supervisor Inside Sales Support - Seattle (Pac Northwest)
Core
Leads and coaches a contact center team to ensure quality customer interactions, meet department goals, and deliver company products and services.
Role type
Contact Center Supervisor
Builds
Customer service operations and team performance
Domain
Retail customer service
Deliverable
client delivery
Required skills
Team leadership, performance management, operational supervision, conflict resolution, data analysis, scheduling, recruitment, training
Preferred skills
Microsoft Office Suite, Tableau, presentation software, HRIS software
Technologies
Microsoft Office Suite, Tableau, IBM Kenexa, PeopleFluent, Tesseract
Responsibilities
Organize and supervise day-to-day contact center operations; Provide hands-on coaching and performance management for direct reports; Analyze department results and troubleshoot operational problems; Resolve escalated customer issues and inquiries; Recruit, hire, and train customer service associates
Seniority
Individual Contributor, supervisory level
